Refunds and Returns Policy for DJ Stingray 803, LLC 

Effective Date: March 13, 2024

Introduction

Thank you for choosing DJ Stingray 803, LLC! We appreciate your trust in our services. This Refunds and Returns Policy outlines the terms and conditions for refunds and returns when you purchase merchandise or book our event services.

By using our services, you agree to comply with this policy. If you have any questions, feel free to reach out to us on our Contact Page

1. Refunds and Returns Period

We offer a 10-day full refund and returns period from the date of purchase. During this time, you can request a refund or return for eligible products and services.

2. Eligibility Criteria

Merchandise Refunds and Returns

• Merchandise: If you are dissatisfied with any merchandise purchased from our website, you may return it within 10 days for a full refund. The item must be in its original condition, unused, and with all tags attached.
• Return Process: To initiate a merchandise return, please contact our customer support team on our Contact Page. We will provide instructions for returning the item.

Event Services Refunds

• Event Services: If you booked our DJ services for an event and need to cancel, you can receive a full refund within 10 days of booking.
• Cancellation Process: To cancel an event service, please notify us as soon as possible. We will process the refund promptly.

3. Non-Refundable Items

The following items are non-refundable:

• Digital Downloads: Any digital products (e.g., music downloads, software) are non-refundable.
• Perishable Products: Items such as food, flowers, or other perishable goods are not eligible for returns.

4. Return Shipping Costs

• Merchandise Returns: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
• Event Services: If you cancel an event service, no return shipping costs apply.

5. Process for Refunds and Returns

• Refund Processing: Once we receive your returned item, we will process the refund within 5 business days.
• Payment Method: Refunds will be issued to the original payment method used during the purchase.

6. Contact Us

If you have any questions or need assistance with refunds and returns, please contact our customer support team via our contact page 

DJ Stingray 803, LLC